Frequently Asked Questions

Below we have listed just some of the most Frequently Asked Questions for our customers in a hope to help others before or after they have made a purchase with us.

​

​

Do your products contain safety information?
Yes! We are fully insured business and comply with all relevant labelling on packaging which concerns the use of fragrances in our products. Our wax melts all contain safety information on the packaging.
 

The universal safety instructions which will help you enjoy your melts safely are:

• Burning candles should never be left unattended

• Keep all of our products out of reach and sight of children or pets

• Individuals with high perfume sensitivity (sensitivity to smell) are advised not to use our products. We pride our self on wax melts with high fragrance throw therefore these would not be suitable for such individuals.

 

How do i know the quality of your Ingredients?
Everything we source from UK based business' , as we believe in supporting local. These business' all comply with UK regulations, so we have full confidence that we use a healthy and honest supply chain for our products.
 

There is a mushroom shape at the tip of my candle wick, what does that mean ?
This is totally normal - it sounds like the wick needs to be trimmed. Because our candles are heavily scented, you may see mushrooming at the end of the wick, just give the wick a trim and we suggest that you trim it after each burn to remove just the mushroom tip.
 

Are your products suitable for Animals ?
Our products are all-natural and are made from natural oils however, different products may affect certain animals differently. Also, note that none of our products are edible and should be kept well out of reach.
 

How long should I burn my Candle/Wax for?
All our Candles have long burning time; we recommend burning them for a maximum of 2 hours at a time - that should fill a large room with scent nicely!
 

Is there anywhere I should not put my reed Diffuser?
Unfortunately, even though essential oils are all-natural, they are still powerful and should not be placed on delicate surfaces.
 

Do you sell wholesale?
Yes, we sell wholesale. For more info please email Contact Us directly
 

Returns Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​

​

We do hope the above FAQ's help answer your queries, however should you be looking for a more specific detail or wish to discuss something in more detail, please get in touch via our Contact Us Form.